FAQ
What are your rates?
What is your service area?
When are you available?
Although it is not a requirement, and our availability varies based of demand; we recommend scheduling at least 1 week in advance. This allows us to source materials, and plan for your project.
To see our business hours, Click Here. To request service, Click Here. To request an estimate, Click Here.
What is your service area?
What are your business hours?
Can you work on the weekend?
Yes! We can work with you. Please contact us to request a weekend day. It is recommended to check with us to see if the day you are looking for is available at least 1 week in advance.
What type of work do you do?
We offer a wide variety of services, and repairs. to see a list of common services that we offer, Click Here. If you do not see the service, you are looking for on the services page, please fill out the contact us form and be sure to upload a few phots of your project. We will review the details of your project and let you know if we are able to provide the service you are looking for.
How much will my project cost?
Penn Handy LLC charges by the hour. For the rate terms please click here. If you would like us to rough estimate the total cost of your project, please fill out the contact us form and be sure to upload photos of your project, and provide a detailed description of you project, and expectations. Photo uploads are a requirement for online quotes. In person quotes are available by appointment only and are subject to our hourly rates.
What to expect when scheduling an appointment?
If you are a new customer and have not worked with us before you will need to fill out the new customer registration form. The form helps us keep track of requests and enables us to expedite your request.
Once you have submitted your form, please allow at least 24 hours for us to review your form, and contact you. When we contact you, we will confirm some details about your project(s) answer any questions you may have and assist you with scheduling your service.
If you are a returning customer or have done business with us in the past you may use the self-serve online scheduling system. The Online scheduling system is available 24 hours a day - 7 days a week.
If the system is down, please contact us directly.
Once we have received your appointment request, we will review the details of your project. Please allow at least 24 hours for us to review your appointment. Once we have reviewed your project we may contact you for additional information, like photos. Once we have accepted your appointment you will receive a confirmation via email, and or Text message.
You will receive a reminder about your appointment 24 hours before your appointment. Please be sure to respond to the confirmation request at least 2 hours prior to your appointment time, or the appointment will be canceled.
What is Penn Handy doing to reduce the risk of virus transmission like COVID 19?
Penn Handy technicians will wear face coverings, and gloves. All Penn Handy employees are required to be fully vaccinated against COVID-19 and are required to wash their hands regularly. Penn Handy technicians will not come to your home if they are not feeling well or have symptoms. You will be notified as early as possible if there is a schedule change as a result of an ill technician.
What is the best way to communicate with Penn Handy?
Service requests, estimate requests should be done through the website using the contact us form, or the service request page.
There are a few different ways to contact us on the web site.
You may text us as well, ask your representative for their direct number.
How do I schedule an appointment?
How do I request an estimate?
What payment methods are accepted by Penn Handy?
Penn Handy LLC requires payment on receipt.
Accepted payment methods in order of most preferred -least preferred:
- Zelle®
- Check
- Cash
- ACH/E-check
- Venmo - Search Business: @PennHandyLLC
- Credit Card
Is Penn Handy a Licensed Contractor?
Penn Handy LLC is not a licensed contractor, for this reason we only offer support to small projects that are minor, nonconsequential, and that are casual in nature.
Is Penn Handy Bonded?
No, Penn Handy is not bonded because we only offer support to small projects that are minor, nonconsequential, and that are casual in nature.
What do I do if I need to cancel, or reschedule an appointment?
We understand that cancelations are necessary sometimes. To cancel, or reschedule your appointment, please find the appointment confirmation via the text message or email you received when scheduling the appointment. There is a self-serve link in the confirmation that is available 24 hours a day - 7 days a week.
If you cannot find the email, or text you received you may also use this link.
Is there a cancelation fee?
Cancelation fees suck! We do not charge them.
Please just be sure to give us as much notice as possible.
Will Penn Handy provide the materials, or do I need to provide them?
It's up to you! If you just want us to handle it, we can provide the materials, but if you want to provide the materials, that's ok too!
If you are unsure if you picked out the right materials contact us, we are happy to help.
Do I need to be home during the service?
For new customers, it is required that an adult who has authorization to authorize service be present. If you are a returning customer, it is recommended but not required that you are home for the duration of the service. Under some circumstances we may require you to be present.
Will I get a receipt?
Yes! Penn Handy generates a written invoice for every transaction. We will go over the details of the invoice with you after the service or day is completed. You will receive the invoice via email once it's available. We are paperless with our invoices and estimates, but you may request a paper copy via US Mail service if you would like one.
Is there a warranty?
Penn handy does not explicitly or offer a warranty for any work performed. However, if you are experiencing an issue with a repair/service you have received, or are not satisfied, we encourage you to contact us. At our option, we handle issues on a case-by-case basis.